Shopping
What Shipping Methods Are Available?
We currently offer nationwide delivery across Bangladesh through trusted courier partners. All orders are processed with Cash on Delivery (COD) service for a smooth and secure shopping experience.
Do You Ship Internationally?
No. Right now We are trying to delivery all over Bangladesh.
How Long Will It Take To Get My Package?
Inside Dhaka, delivery usually takes 1-2 business days. Outside Dhaka, delivery takes around 2-3 business days depending on the location and courier service.
Payment
What Payment Methods Are Accepted?
Currently, we offer Cash on Delivery (COD) all over Bangladesh.
Is Buying On-Line Safe?
Yes, shopping on Gen-Z Shop is safe and secure. We only collect the necessary information required to process and deliver your order. Your personal information is kept confidential and is never shared with third parties without permission.
Orders & Returns
How do I place an Order?
Placing an order on Gen-Z Shop is simple:
Browse your favorite products and select the desired size or variation.
Click the “Add to Cart” or “Buy Now” button.
Proceed to checkout and enter your shipping details.
Confirm your order with Cash on Delivery (COD).
After confirmation, you will receive your order details and delivery updates.
You can also track your order anytime using the “Order Tracking” option on our website.
Can I Cancel My Order?
Yes, orders can be canceled before shipment if there is a valid reason. Please contact our support team as soon as possible for cancellation requests.
Do I need an account to place an order?
No, you do not need an account to place an order on Gen-Z Shop. Customers can easily place orders as guests.
However, creating an account gives you additional benefits such as order tracking, faster checkout, order history, and easier access to your account information.
How Do I Track My Order?
You can track your order by clicking the “Order Tracking” button or from your account dashboard. Simply enter your Order ID and email address to view your order details and current status.
How do I request a return or exchange?
To request a return or exchange, please contact our support team with your order details and issue description.